If I am short on a part for your order due to inventory error or damage on used parts, a refund will be issued for that part. I'm only human and sometimes mistakes happen. I will leave positive feedback after positive feedback is received. Thank You For Understanding.

I only ship to paypal shipping address Please make sure the address is correct before placing order. There will be no refunds for miss-shipments if you didn't check your address. This is for Buyer and Seller protection incase there is fraud or a dispute.

Packing: Packing of your order will depend on which shipping type you choose.

Shipping: All orders usually ship next day and include TRACKING. International orders include TRACKING & INSURANCE. Please allow 60 days before reporting lost international packages.

Part Quality: New parts come from sealed sets only or Pick A Brick wall. Used parts are cleaned and examined for damage. All damaged parts are sold elsewhere. If there is an issue with a used part please message me to resolve. If a part has a small mark on one side but the other three sides are good I will still sell it as usable. If you have a specific request about used parts please message me before ordering.

New/Used Parts: All new parts come directly from sealed sets. New condition does not mean mint as parts jumble around during shipping. Used parts will not be new but will be in good condition. I try to toss out all bite mark, faded, damaged pieces. If you get a part that is not in usable quality please contact me.

New Minifigures: All New minifigures come assembled unless they are in a seperate new sealed bag then they will be unassembled.

Fees / Limits: None

Cancelling Orders/Removing Items

Paypal fee is not refunded for canceled orders! 20% Restocking fee applies for order that have been pulled since I have to restock all the parts and adjust inventory on the site which takes time out of my day. Orders can be cancelled or items removed as long as I have not pulled the order. Please send a price quote ahead of placing the order if you are unsure of the purchase. 

Alternates / Part Variations

We do our best to correctly identify every part, but there may be minor variations with some parts. If you need a specific variation of a part (For example Type 1 vs a Type 3), please contact us prior to placing the order to ensure we have the quantity on hand. *We do not send replacement parts or refunds for variations unless a formal request was made and approved prior to ordering.

International Shipping

I Ship to 98% of the world. Please use instant checkout for international shipping. Due to shipping delays worldwide allow 15-60 days for delivery. Every order receives tracking and insurance. Buyers are responsible for paying any import fee or tax for your country.

Payment Terms

Payment with Paypal to protect me and you and is immediate with instant checkout. Every order gets a Tracking Number. 

Returns / Missing Parts / Incorrect Parts

All refunds will be arranged via the Brick Owl Message System. If you notice something is missing in your order, let me know and we will discuss the best possible solution. 

Insurance Claims

All orders have insurance. If you receive a package that is damaged or missing parts from damaged packages. I will file a insurance claim on your behalf and USPS will send you a letter to verify the claim. Once you receive the letter you will need to bring the letter and all of the packageing to your local USPS Post Office for verification. Once approved USPS will issue YOU a refund check. If you fail to complete the insurance claim steps you forfeit any refund. Shipping is not refundable only part value.

 Last Updated: 23 Oct 2024